Refund Policy

Last updated: September 24, 2026

In short: the Market Opportunity Audit is a custom report built for your location and delivered on a call. You can get a full refund any time before the walkthrough call takes place. Once the report has been delivered on the call, the purchase is final. Ongoing agency services are governed by the written agreement you sign, not by this page.

1. What this policy covers

This policy applies to the Market Opportunity Audit purchased through cadenceleads.com and processed by Fanbasis. It does not cover monthly advertising management, creative production, or other agency services, which are provided only under a separate written services agreement that sets out its own fees, term, and cancellation terms.

2. Market Opportunity Audit

Before the walkthrough call. If you change your mind for any reason before your walkthrough call has taken place, email info@cadenceleads.com from the address you used at checkout and we will refund the full purchase price.
After the walkthrough call. The audit is custom research delivered on the call. Once the call has taken place and the report has been presented, the purchase is complete and is not refundable.
If we cannot deliver. If we are unable to produce the audit for your market, or we do not schedule your walkthrough within 30 days of purchase for reasons on our side, we will refund the full purchase price.
Missed calls. If you miss a scheduled walkthrough, we will offer to reschedule once at no charge. A second missed call without notice counts as delivery for the purpose of this policy.
Duplicate or mistaken charges. Contact us and we will refund any duplicate charge in full.

3. How refunds are issued

Approved refunds are issued to the original payment method through Fanbasis, normally within 5 to 10 business days of approval. Your bank or card issuer may take additional time to post the credit. We do not issue refunds by cash, check, or to a different card.

4. Chargebacks

Please contact us before opening a dispute with your card issuer. Most issues can be resolved the same day. If a chargeback is opened for a purchase that has already been delivered or refunded, we will provide the payment platform and card issuer with the records of delivery or refund.

5. Agency services

Fees for ongoing agency services are set out in each client's written agreement. That agreement, not this page, controls billing dates, what happens on cancellation, and whether any amount is refundable. If you have a question about a services invoice, email info@cadenceleads.com.

6. Contact us

Cadence Leads LLC
4539 N 22nd St #7534, Phoenix, AZ 85016
Email: info@cadenceleads.com
Phone: (480) 618-1336